Privacy Policy

Pet Line Wholesale and Retail Trading Company ("Aleefi", "we", "our", or "us") operates the Aleefi mobile application and website (aleefi.co). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, and delivery address provided during account registration.
• Pet Information: Species, breed, age, and health records you voluntarily provide for your pet's profile.
• Payment Information: We do not store payment card details. All transactions are processed by certified third-party payment processors.
• Device & Usage Data: IP address, device type, operating system, app version, pages viewed, features used, and time stamps. This is collected automatically to improve the app experience.
• Location Data: With your permission, we collect approximate or precise location data to facilitate delivery and nearby service matching.
• Communications: Messages you send to our support team or through in-app chat features.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and pet profiles.
• Process orders, bookings, and payments.
• Facilitate grooming bookings, mating inquiries, and adoption matching.
• Send you transactional notifications, order updates, and appointment reminders.
• Provide customer support and respond to inquiries.
• Send promotional communications (only with your consent; you may opt out at any time).
• Analyze usage patterns to improve app performance, features, and user experience.
• Comply with applicable laws and regulations in the State of Kuwait.

3. Sharing Your Information

We do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: With vetted third-party partners (groomers, delivery drivers, payment processors) strictly to fulfill your orders or bookings.
• Legal Obligations: When required by Kuwaiti law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance.
• With Your Consent: For any other purpose with your explicit permission.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by emailing support@aleefi.co. We will process deletion requests within 30 days, subject to any legal obligations requiring us to retain certain records.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS/SSL) and at rest. However, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and keep your login credentials private.

6. Children's Privacy

Aleefi is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at support@aleefi.co and we will delete it promptly.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Opt out of marketing communications at any time.
• Withdraw consent for location tracking via your device settings.

To exercise any of these rights, contact us at support@aleefi.co.

8. Cookies & Tracking Technologies

Our website (aleefi.co) may use cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

9. Third-Party Links

The Aleefi app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page and notify you via email or an in-app notification. Your continued use of Aleefi after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Company: Pet Line Wholesale and Retail Trading Company
• Email: support@aleefi.co
• Phone: +965 9999 0784
• Address: AL Mirqab, 2, Abdulaziz Hamad Al Saqer St., Kuwait City, Kuwait